FAQ
Common questions
What is ROYA?
ROYA is a private live-text consultation platform that connects clients with approved human advisors for personal perspective and guidance.
How do consultations work?
Choose an available advisor and request a live text conversation. Time is deducted while the consultation is active, and you can pause or end the conversation from the consultation room.
How does the free trial work?
Eligible new clients receive three complimentary minutes after email verification. The trial is offered once, not once per advisor or new account. Repeat claims are checked. If you believe your trial is missing, contact support.
How do I buy more time?
Choose a package on the Pricing page. After the payment provider confirms payment, the purchased minutes appear in your shared balance.
Can I change advisors?
Yes. Purchased time is shared across all advisors.
Can I continue a conversation later?
Yes. Your remaining purchased time stays in your account and can be used in a later consultation with the same advisor or another ROYA advisor.
Are consultations by text?
Yes. ROYA V1 provides live text chat only.
Can I review a consultation?
A review becomes available after at least 60 paid seconds and is published only after moderation.
Which payment methods can I use?
The secure checkout shows the methods currently supported by ROYA's payment provider. ROYA does not store your card details.
How do refunds work?
Purchased consultation time cannot be refunded after payment is confirmed and the time is added to your account. See the Refund Policy for the full terms.
How can I become an advisor?
Create and verify a client account, then complete the advisor application. ROYA reviews applications before interviews, assessment, contracts and activation.
Is my conversation private?
Consultation transcripts are available only to the participating client and advisor, with restricted administrator access for justified safety or support investigations.